Help and support

Contact hello@icey.se for help with PartyOnTube. The service is operated by Icey AB.

Login and accounts

Log in with your email address and open the latest one-time link within 15 minutes. Check your spam folder if it does not arrive. A link can only be used once. Never send your login link to support or another participant.

In the apps, if your email opens the website, you can paste the link into Log in → Open login link. Account deletion is available here even if you no longer have the app installed.

Joining and playback

Ask the playlist owner for the eight-character code. Guests need a display name. Start playback yourself; opening the app does not automatically start sound. In Party mode only the selected playback device plays. In Radio / DJ, use Listen live to return to the current track and position.

YouTube controls video availability and may show advertisements or restrict embedded playback. An internet connection is required. In the mobile apps, local playback pauses when you leave the app or open a view that covers the video.

Safety and reporting

Report a playlist, track or participant from its Report control. Signed-in users can choose Block and leave. Review blocks from My account → Blocked users. For a follow-up, include your report reference and a description of the issue.

What to include in a support request

Describe what happened, your device and OS version, and the PartyOnTube version from App settings or About. Share a playlist code only if it is needed to investigate. Do not include login links, passwords or unrelated personal information.